Sarviko Co., Ltd. ("Sarviko", "we", "us", or "our"), registered in the Republic of Korea (Business Registration No. 211-87-01924), operating the website sarviko.com, is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection Act (PIPA) of the Republic of Korea and applicable international data protection standards.
1. Information We Collect
We may collect and process the following categories of personal data:
- Identity data: name, title.
- Contact data: email address, telephone number, postal address.
- Service data: details of plumbing or electrical work requested, property address, photographs submitted with a request.
- Communication data: content of messages sent through our contact form or email.
- Technical data: IP address, browser type, pages visited, time and date of visit, collected via cookies and server logs.
- Usage data: information about how you use our website.
2. How We Collect Your Information
We collect information through the following means:
- Directly from you when you submit our contact form, call us, or send us an email.
- Automatically via cookies and similar tracking technologies when you browse our website.
- From third-party providers, such as analytics platforms (used in aggregate, anonymised form only).
3. How We Use Your Information
We use your personal data for the following legitimate purposes:
- To respond to your enquiries and provide requested quotations.
- To deliver and manage plumbing and electrical services contracted by you.
- To issue invoices and process payments.
- To send service-related communications (appointment reminders, status updates).
- To improve our website, services, and customer experience.
- To comply with legal obligations under Korean law.
We do not use your personal data for automated decision-making or profiling.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent — where you have expressly agreed (e.g., cookie consent).
- Contractual necessity — to perform the services you have requested.
- Legitimate interests — to improve our services and ensure website security.
- Legal obligation — to comply with applicable Korean law.
5. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data only:
- With authorised subcontractors who assist in delivering our services, under strict confidentiality obligations.
- With professional advisers (lawyers, accountants) under a duty of confidentiality.
- With government authorities when required by law or court order.
6. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law. Typically:
- Contact enquiry records: 3 years from last contact.
- Service contracts and invoices: 5 years (Korean Commercial Act requirement).
- Website analytics data: 26 months (rolling).
7. Your Rights
Under PIPA and applicable regulations, you have the right to:
- Access your personal data held by us.
- Request correction of inaccurate data.
- Request erasure of your data (where legally permissible).
- Withdraw consent at any time (without affecting the lawfulness of prior processing).
- File a complaint with the Personal Information Protection Commission (PIPC) of Korea.
To exercise any of these rights, please contact us at supp@sarviko.com.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses HTTPS encryption for all data transmission.
9. Cookies
Our website uses cookies. Please refer to our Cookie Policy for full details on the types of cookies used and how to manage your preferences.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
11. Contact
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: supp@sarviko.com
- Phone: +82 2-2028-0900
- Post: Sarviko Co., Ltd., 37 Teheran-ro, Gangnam-gu, Seoul 06170, South Korea